Co-ordinator

Annual salary: up to £32,000.00 Co-ordinator Location: Tower Hamlets Full time / Permanent Salary: £32,000 Hours: 42.5 hours Monday - Friday "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". Duties: Co-ordinate the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited toappearance, company ID, maintaining a high standard of Health and Safety requirements.A key person communicating between the resident and maintenance worker and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate and ..... full job details .....