CMDB Analyst

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well governed managed services. The CMDB Analyst underpins this mission by ensuring asset data is reliable, integrated, and defensible, supporting effective service management and regulatory compliance. Objectives and Key Results Establish and maintain a high-quality, authoritative CMDB Improve service stability, change success rates, and incident resolution through accurate asset configuration data Support operational resilience, dependency mapping, and risk management Maintain continuous audit readiness and regulatory assurance Essential Roles and Responsibilities Own and govern the CMDB framework, policies, and operating models, ensuring configuration data is accurate, complete, and audit-ready across all platforms and services Oversee integration of the CMDB with ITSM, ..... full job details .....