Clubhouse Community Café Supervisor

The Whiteley Homes Trust, the Trust, is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country.Founded over a hundred years ago in Walton on Thames, Surrey, the Village is in 225 acres of beautiful grounds and is a very special place to live and work.The Community Café is part of the community services we provide, offering a vital social space and facility for residents. You will engage with customers, support daily operations and help create a welcoming environment. This role offers the opportunity to build strong relationships with visitors from the village and surroundingarea.We are seeking a proactive, hands-on supervisor to oversee the daily running of the café and support the

Community Café and Shop Manager. A

s a supervisor with leadership skills, you will co-ordinate with team members to deliver a welcoming and customer focused service. This role is ideal for someone who thrives in a fast-paced catering environment, takes ownership, and inspires others through example.Benefits of working at Whiteley Village33 days annual leave (inclusive of Bank Holidays), increasing by one day per full year of service, up to a maximum of 36 daysPlus, an extra day per year (Trust day) for William Whiteley''s birthdayPension schemeEye Care vouchersCompany Sick payBlue Light DiscountLife AssuranceEmployee Assistance ProgrammeFree car parking on siteKey Responsibilities:Daily ManagementAct as key holder, responsible for opening and securing the premises (clubhouse, café, cellar)Lead by example in setting up the café and all seating areas for daily service, including lighting, equipment, signage and safety checksProactively identify and resolve operational issues, ensuring a safe and welcoming environmentEnsure float is prepared, tills are operational and cashing up at the end of each dayCo-ordinate daily team schedules, organise rotas and adequate cover in response to demandReview event bookings and plan resources accordinglyLiaise with suppliers, deliveries and ensure stock is maintainedCustomer ServiceWarmly greet customers and assist with their ordersSupport team members in handling customer queries and resolving concerns with confidenceServe food, beverages and alcohol with professionalism and courtesyMonitor customer satisfaction and implement improvements where neededHandle customer enquiries and resolve any concerns promptlyFood PreparationLead in the preparation of food and drinks following established café menu and high standardsEnsure presentation and quality align with expectations set out by the Café and Shop ManagerComplete documentation and update records as requiredHygiene and CleanlinessMaintain a clean and inviting café space and kitchen environment in line with H and S RegulationsEnsure full compliance with food safety and sanitation regulationsPromote a culture of accountability and hygiene excellenceCash HandlingManage and operate the till register and process transactions accuratelyFollow cash handling processes as set out by the Café and Shop ManagerStock ManagementMonitor stock levels and replenish supplies as necessaryLiaise with Café and Shop Manager regarding orders and suppliersSupport inventory checks to maintain efficiency and stock controlAccept and sign for deliveriesTeam and CultureMotivate and guide a team, encouraging initiative and pride in their workFoster a positive, inclusive work environment built on respect and professionalismMaintain clear boundaries and effective communication across all interactionsDemonstrate integrity, consistency and discretion when handling sensitive informationRequired

Skills and KnowledgeStrong leadership and team co-ordination skillsExcellent verbal and written communicationUnderstanding of food and beverage preparation and presentationHigh personal standards of hygiene and appearanceConfidence to deliver excellent customer service and good understanding of community engagementConfident in managing operations independently and making decisions in a fast-paced environmentRequired

ExperienceMinimum 1 year in hospitality, with experience leading or supervising a teamProven ability to manage customer service and food handling in a busy environmentQualifications

Good working knowledge of food hygiene principles and best practiceValid UK driving licence ..... full job details .....