Cloud Technician

Cloud Technician£28,000 - £38,000 South Wales (Office and Customer Site) Hatched Talent is delighted to be the talent partner for an established IT services provider seeking a Cloud Technician to join their growing team. This is a fantastic opportunity for an experienced Microsoft Cloud professional to step into a client-facing, second-line technical role with real career progression. Why this role?As a Cloud Technician, you''ll deliver cutting-edge Microsoft Cloud solutions while supporting users and mentoring the first-line support team with more complex issues. You''ll gain exposure to varied customer environments - working both from the office and on-site - while playing a key role in projects that drive digital transformation. What you''ll be doing Delivering Microsoft Cloud solutions (Azure, Microsoft 365, associated products)Providing advanced diagnostics and support for complex technical issuesSupporting and guiding the 1st line team on escalationsLiaising directly with customers on-site and remotely to ensure high satisfactionCompleting system checks in line with remote system support policiesAssisting with evaluation of new technologies and beta releasesOffering software application support to customers after training What we''re looking for Minimum of 3 years'' experience in Microsoft Cloud support, delivery, and administrationStrong skills in Microsoft 365 and Azure administrationConfident communicator with excellent customer service skillsAbility to take ..... full job details .....