Cloud Support Engineer

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Methods are looking for an Azure Support Engineer to join us on a Full Time, Permanent basis. As an Azure Engineer, you will be responsible for the design, implementation, and support of Microsoft Azure solutions across a variety of customer environments. You will work closely with support teams, project managers, and technical leads to deliver scalable, secure, and resilient cloud infrastructure. This role is ideal for someone with solid Azure experience, a proactive mindset, and a passion for cloud technologies.Methods Business and Digital Technology LimitedMethods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.

Key Responsibilities

Deploy, configure, and maintain Azure IaaS and PaaS services including Virtual Machines, Networking, Storage, and Azure Active Directory.

Assist in cloud migration projects and service transitions from on-premises to Azure.

Implement and manage backup, disaster recovery, and hybrid cloud solutions.

Monitor and optimize Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel.

Automate routine tasks using PowerShell, Azure CLI, or Infrastructure as Code tools (ARM, Bicep, Terraform).

Collaborate with support teams to troubleshoot and resolve Azure-related incidents.

Maintain technical documentation and contribute to operational best practices.

Participate in internal knowledge sharing and training sessions.

Technical Expertise

Strong working knowledge of Microsoft Azure services

Azure Backup, Site Recovery, hybrid cloud setups

Experience with virtualization platforms (VMware, Hyper-V)

Proficient in Scripting and automation (PowerShell, Azure CLI)

Understanding of networking fundamentals (DNS, VPN, firewalls)

Familiarity with monitoring and security tools (Azure Monitor, SCOM, OMS)

Professional Experience

Experience in a technical engineering role within a Managed Services Provider (MSP) or enterprise IT environment.

Proven ability to deliver cloud solutions and support production environments.

Comfortable working within structured support frameworks and SLAs.

Certifications (Preferred)

Microsoft Certified: Azure Solutions Architect (desirable)

ITIL Foundation or higher

SC Clearance (or eligibility to obtain)

Soft Skills

Strong communication and collaboration skills

Analytical and detail-oriented

Able to work independently and as part of a team

Capable of explaining technical concepts to varied audiences

Access to Microsoft certification programs and exam vouchers

Opportunities to progress into Senior Engineer, Technical Lead, or Cloud Architect roles

Primarily home-based with occasional travel to customer sites and the London office

Flexible working arrangements and a collaborative team culture

Salary: £ up to £45k

Security and ComplianceThis role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

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