Cloud Application Analyst, Senior

Senior Cloud Application Support Engineer We are seeking a technically strong, customer-facing Cloud Reliability Analystwho can work directly with end users while also diagnosing and resolving complex infrastructure and application issues. This role requires deep troubleshooting skills across Windows-based Azure environments, as well as the ability to translate technical findings into clear, actionable communication for non-technical stakeholders. The ideal candidate combines hands-on cloud and systems expertise with strong ownership, sound judgment, and a proactive mindset. Join our dynamic team in Bracknell or Peterborough ! This is a full-time, permanent hybrid position, offering the perfect balance of three days in the office and two days working from home. Embrace the flexibility and be part of an innovative environment where your contributions truly matter. Duties and Responsibilities Deploy, maintain, and support Windows-based environments in Microsoft Azure. Support and troubleshoot technologies including: Remote Desktop Services (RDS) FSLogix IIS Active Directory SQL Server Serve as a primary technical point of contact for end users, providing professional communication and timely resolution of issues. Perform deep troubleshooting across multi-tier application environments (application, database, OS, networking). Analyze application logs, Windows event logs, and SQL logs to determine root cause. Monitor live production environments ..... full job details .....