Clinical Ops Team Lead - Fixed Term Contract

About the Role We are looking for a proactive and motivated Team Lead, on a fixed-term contract basis, to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement and Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team. This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX s team of GPs) and the Operations and Performance teams. If you re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact. Key Responsibilities Lead, Support and Develop Clinicians Act as line manager and main contact for UK clinicians, offering day-to-day support. Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately. Drive engagement and team culture through feedback, recognition, and check-ins. Ensure clinicians feel supported, valued, and connected. Drive Performance and Training Monitor KPIs like productivity, utilisation, and CSAT, and address trends. Deliver training with GP Leads and ensure access to resources. Lead onboarding and maintain up-to-date training and licence records. Use feedback to improve clinician experience and service quality. Collaborate to Improve Services Work with Medical Ops and Ops teams on service launches and ..... full job details .....