Clinical Operations Manager

About the role

We are looking for a motivated Clinical Operations Manager to join our growing team at Boots Online Doctor. This is a full time role, 40 hours total with a breakdown of 20 hours a week on Operations and 20 hours a week on prescribing.Key responsibilities

Oversee the day to day clinical operation to ensure we meet our SLAs and targets.Support the Head of Clinical Operations with planning and forecasting of capacity.Maintain/oversee the capacity forecast model and conduct analysis on performance.Manage the training programme for Clinical Operations Co-ordinators.Responsible for training and coaching clinicians both 1:1 and in groups to deliver the clinical team onboarding programme.Accountable for launching new products and adherence to the SOP.Identify Clinical Operations inefficiencies, submit ideas and Continuous Improvement initiatives and manage continuous improvement through to realisation, working closely with the Product and Tech teams.Support the product team with data to size and scope operational initiatives.Be the eyes and ears of Clinical Operations at Planning Increment sessions.Identify, flag and raise bugs found in new features.Accountable for PIMs hygiene and medication set up.What you’ll need to have

Worked as a Clinical Operations co-ordinator for at least 6 months or possess comparable experience.Have demonstrated great communication and decision making skills.The ability to deal with sensitive information and demonstrate confidentiality.Self-motivated to prioritise workload, be able to delegate roles to clinicians, identify risks and mitigations, noticing the finer details.Is able to work in a fast paced, "at-scale" environment.Has demonstrated to effectively motivate and manage the direction/work for the clinical team.Be able to pragmatically and objectively evaluate opportunities and be creative with your solutions to solve the issue at hand.It would be great if you also have

Experience working on operational efficiencies with Product and Tech teamsExperience working on/analysing the Clinical Capacity Forecast ModelBenefits

Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.What’s next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide

reasonable adjustments

to help you to be at your best.This role requires the successful candidate to complete a

Pre-employment check

after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure and Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case ..... full job details .....