Clinical Manager

Clinical Manager - Specsavers Role Purpose As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers'' values. Key Responsibilities Clinic and Contact Lens Operations Manage clinic flow to ensure patients are seen promptly and efficiently.Oversee the contact lens department, ensuring high standards of service and technical excellence. Team Leadership and Development Lead, coach, and motivate your team to deliver outstanding customer service.Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance. Customer Experience Act as the first point of contact for patients, ensuring a warm and professional welcome.Resolve customer concerns confidently and positively. Store and Business Support Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as requiredAssist with business planning and drive key performance indicators (KPIs).Maintain store compliance with legal and professional standards. Benefits Full time - 40 hours a week - weekend working is essential for this roleEarly and late ..... full job details .....