Clinical Coordinator UK

Salary range £24,784.50 on full time hours, 37.5. Location: Glasgow/Bracknell. Hybrid working (minimum 2 days in office per week mandatory)Hours: Full-Time, 5 days, Permanent shift pattern to cover:-GlasgowMonday and Tuesday 4pm-midnight / Wednesday 12-8pm / Thursday 9-5pm / Friday 8-4pmBracknell:Monday 4pm-midnight / Tuesday 12-8pm / Wed 9-5pm /Thursday 8-4pm / Friday 10-6pmHealthHero is Europe''s largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets "whole health" needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we''re simplifying healthcare and improving lives. We are looking for a Coordinator to join us on a full time basis and are delighted to offer this exciting opportunity to join our Administrative EAP Clinical Team.About the role:Assisting clients over the phone who have called in to access the Support Line, directing them to the most appropriate service. Setting up client records, managing the inbound calls to the counselling line as well as arranging call-backs for clients. Dealing with client, customer and Affiliate queries.Prioritizing risk calls and directing them to the most appropriate support within the team. Administrative tasks, including referring clients to structured counselling.Managing multiple email inboxes ..... full job details .....