Client & Workplace Experience Lead

Overview

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Client and Workplace Experience Lead

role at

Linklaters .Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look for people who thrive in our environment: collaborative, innovative, efficient, agile, entrepreneurial, and responsible. We foster a positive, supportive, fair, and open atmosphere and value diversity and inclusivity.Client and Workplace Experience Lead - The RoleWe’re looking for a strategic and service-driven

Client and Workplace Experience Lead

to elevate our front-of-house and client experience offering. This newly created role is part of our Business Transformation Team and will shape the future of workplace hospitality at Linklaters. You’ll lead the delivery of a world-class visitor experience, manage high-end service providers, and drive innovation across client-facing services. This is a high-impact role with exposure to senior leadership and the opportunity to influence how Linklaters defines excellence in client experience.Key Responsibilities

Lead and evolve our client and catering services, with potential to expand into other operational areas.Champion innovation and consistency in service delivery, aligned with Linklaters’ brand and values.Manage supplier relationships and contracts, ensuring quality, accountability, and strategic alignment.Collaborate with internal teams and senior stakeholders, including Partners, to deliver seamless experiences.Use data and technology to monitor performance, identify gaps, and implement improvements.Shape service policies and procedures, balancing quality with cost efficiency.Prepare strategic reports and insights for senior leadership.What we’re looking for

Proven leadership in high-end hospitality, luxury services, or professional services environments (e.g., consultancy, banking).Experience managing outsourced teams and driving service transformation.Strong operational background with a strategic mindset.Confident communicator with the ability to influence and push back when needed.Passionate about service excellence and innovation.Comfortable working in a fast-paced, collaborative environment.What’s On Offer

This role will be based in our London office, and will initially be office-based 5 days a week to embed and lead transformation, with hybrid working considered once key milestones are achieved.Benefits

Health and Wellbeing: Private Medical Insurance; Free in-house fitness centre and subsidised health club memberships; Free onsite GP service and periodic health assessmentsFinance: Pension and flexible savings options; Income protection and life assurance; Mortgage advice and will-writing servicesFamily and Lifestyle: Electric car and cycle to work schemes; Emergency family care; Additional holiday/birthday leave; Maternity/paternity shared parental leave; Travel insurance and season ticket loan; Option to join sports and social clubs and employee networksApplication Policy

Applications and CVs (direct or via agency) are online via the portal. For queries related to roles, contact the relevant recruitment team (lateralrecruitment@linklaters.com for legal roles or ukbtrecruitment@linklaters.com for business team roles).Job Details

Seniority level: Mid-Senior levelEmployment type: ContractJob function: OtherIndustries: Law PracticeReferrals increase your chances of interviewing at Linklaters. Get notified about new Client Specialist jobs in London, England, United ..... full job details .....