Client Support Specialist

Client Support Specialist

Cardiff

to -30k depending on experience

We have a great opportunity for someone to step into a key role within a market leading organisation known for delivering first class service and support for major household brands.

Our client, an innovator in full service retail solutions, is looking to strengthen their Customer Support team by recruiting for a Client Support Specialist to manage the day to day running of high value client accounts. You will work closely with the Team Leader and internal teams to ensure excellent client service and efficient operations.

The role

• Coordinate daily activities between clients, suppliers, and internal teams
• React to client enquiries efficiently and maintain strong professional relationships
• Monitor stock levels, forecast requirements, and action timely replenishment
• Liaison with suppliers to secure competitive pricing and ensure timely delivery
• Provision of clear reports and updates for managers, clients, and colleagues
• Be an active part in supporting continuous improvement activities and instigation of process efficiency

The person

• Extensive experience in customer service, administration, coordination, or supply chain roles
• Strong organisation skills and the ability to manage competing priorities
• Confident communicator with the ability to build positive relationships with clients and suppliers
• Strong competency in Excel (Power BI desirable )

In return

• You will be joining a respected company with a reputation for reliability and operational excellence
• You will work with major national retail brands
• They provide a collaborative, supportive culture with opportunities for development