Client Support Specialist

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. oin us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone. It is a Monday - Friday position, working shifts ranging between 8am - 7pm. To be successful as a Client Specialist Support you should have experience with: Excellent Customer Service skills. Good communication skills. Problem Solving. Some other highly valued skills may include: Previous knowledge/experience within telephony background. Ability to adapt to change. Ability to manage multiple customer inquiries, tasks, and priorities. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Knutsford. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate ..... full job details .....