Client Support Manager

Location: Waterloo (hybrid after probation)Salary: Competitive salary, depending on your experience Do you enjoy leading support teams that deliver exceptional customer service? Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve the support experience? Our Client Support team is central to the service we provide to clients using our software across the legal and conveyancing sector. We''re looking for an experienced Client Support Manager to join us on an initial 12-month fixed term contract. You''ll lead and develop our small contact centre team, ensuring clients receive responsive, knowledgeable and high-quality support while driving improvements in service quality, product knowledge and the overall client experience. About InfoTrack As our user base and product portfolio continue to grow, providing a responsive, knowledgeable and client-focused support service is more important than ever. This role will play a key part in ensuring client queries are handled effectively, customers are kept informed and feedback and support trends are used to continually improve the customer journey. What you''ll be doing In this role, you will: • Lead and develop the Client Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ..... full job details .....