Client Support

Your new company Hays are seeking a confident and motivated Customer and Client Support Executive to manage a high volume of outbound and inbound calls on a daily basis. This role is entirely phone-based and plays a vital part in supporting customers and clients, following up on meetings, handling objections, and maintaining accurate CRM records.This role is fully office based in Manchester city centre. The successful candidate will have previous sales experience, be comfortable engaging with customers over the phone, and thrive in a fast-paced, target-driven environment. All calls are made using existing company data - no cold sourcing required.Your new role Make a high volume of outbound calls daily using data from the company CRM system.Handle inbound calls professionally, responding to customer and client enquiries.Follow up on meetings, quotations, and previous conversations to progress outcomes.Build rapport quickly and maintain professional, consultative conversations.Confidently discuss products and services, identifying customer needs.Handle objections effectively, using active listening and persuasive communication.Encourage next steps, including meeting bookings, call-backs, or confirmations.Support sales activity by nurturing leads and maintaining engagement.Accurately update the CRM system following every customer interaction.Log call outcomes, notes, follow-ups, and any changes in customer details.Ensure data integrity, compliance, and up-to-date records at all ..... full job details .....