Client Support Analyst

Customer Service and Support - Excel - Data-Focused Role. This is a great opportunity to join a growing technology company in a role that combines customer support with data and systems work. It''s ideal for someone who enjoys working with customers-but also likes getting into the detail of data, Excel, and problem-solving. The Role: You''ll be part of a friendly, collaborative support team, acting as a central point between customers and internal teams. Your time will be split across: Customer Support (30-40%) - handling queries via email/portal, investigating issues Testing (30%) - checking system changes and data outputs Projects (30%) - helping set up and configure new client systems What They''re Looking For: Strong experience in customer service/support Confident communicator (written and verbal) Comfortable using Excel (filters, sorting, understanding data) Organised, detail-focused, and able to prioritise Keen to learn and grow in a more technical environment Why This Role? More than just support-you''ll investigate and work with data Full training provided (including XML, SQL and systems) Great step into a more analytical/tech-focused role Supportive team and strong long-term career potential Location: Cirencester area (hybrid after training - 2 days office) This is a fantastic opportunity to join a company for the long-term and grow in-line with their steady expansion. Job offer subject to security background checks. Services advertised by Dupen are those of an ..... full job details .....