Client Support Advisor

Client Support AdvisorRed Recruitment is looking to recruit a client support advisor for our client. You''ll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer''s individual circumstances.The salary is £27,000 per annum.Benefits and Package for a Client Support Advisor:Salary: £27.000Hours: Full-timeContract Type: PermanentLocation: Melton MowbrayChristmas Bonuses given25 days holiday plus bank holidays increasing to 28 dependent on serviceExtra days holiday given over ChristmasHealth care PlanFree ParkingCompany PensionYearly pay rises offeredKey Responsibilities of a Client Support Advisor:Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication.Support customers with account queries, explain their options, and help them get back on track.Resolve customer issues quickly, aiming to fix problems on the first contact.Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions.Assist customers across phone, email, and live chat, maintaining consistent and accurate communication.Follow company policies, procedures, and compliance standards at all times.Key Skills and Experience of a Client Support Advisor:Strong attention to detail and good organisational skills.Excellent verbal and written communication, ..... full job details .....