Client Support Advisor

Client Support Advisor
Wolverhampton, WV10 9LE
£26,520 rising to £27,040 following successful completion of training
Permanent | Office based | Monday to Friday
Full-time applications are welcome, and we are also happy to consider two part-time candidates looking for a job share.
Looking for more than just another customer service job£
We don''t simply answer telephones. We become a genuine extension of our clients'' businesses, making sure every caller receives the warm, professional and helpful service our clients would give themselves.
Every day is different. One minute you''ll be managing a busy diary for a business consultant, the next you''ll be booking appointments for a physiotherapy clinic, supporting an IT or telecoms company, or helping a financial services or property business look after its customers.
If you enjoy talking to people, thrive in a busy environment and take pride in getting the details right, we''d love to hear from you.
About us
Established in 2007, we now support more than 300 businesses across the UK with professional telephone answering and virtual PA services.
We''re proud of the team we''ve built. Our longest-serving team member has been with us for over 18 years, several others for more than 10 years, and many have built long-term careers here. We believe in supporting our people, recognising potential and promoting from within whenever possible.
You''ll also be sharing the office with Looby Loo, our resident Cockapoo and unofficial head of workplace wellbeing.
The Client Support Advisor role
You''ll become a trusted extension of our clients'' businesses, delivering exceptional service on every call.
Your responsibilities will include:
- Answering calls professionally on behalf of multiple clients
- Managing diaries and booking appointments accurately
- Taking detailed messages and forwarding them promptly by email and WhatsApp
- Representing each client with confidence, warmth and professionalism
- Prioritising urgent enquiries while maintaining excellent service standards
- Using Microsoft 365, Google Workspace, Capsule CRM and bespoke software
- Managing several tasks and priorities in a busy office environment
- Working as part of a friendly and supportive office team
About you
You''ll have:
- Proven experience in a customer service, reception or telephone-based role
- An excellent telephone manner and strong spoken and written English
- Excellent organisation, accuracy and attention to detail
- Confidence using computer systems and learning new software
- The ability to stay calm and organised while juggling different priorities
- A genuine passion for delivering outstanding customer service
What''s in it for you as a Client Support Advisor
- Full-time opportunity, with two part-time job-share applications also welcome
- Competitive salary with progression following successful completion of training
- 36 days'' holiday including Bank Holidays
- Annual leave that can be booked by the hour
- Company pension
- Paid 30-minute lunch break
- Free on-site parking
- Structured training and ongoing support
- Genuine career progression, including promotion opportunities from within
- A friendly, supportive working environment
One of our recent apprentices has successfully completed their apprenticeship and is already being fast-tracked into a senior role, demonstrating our commitment to developing our people.
Recruitment process
We''re a values-led business, so as part of our recruitment process you''ll be invited to complete a short values assessment.
This is a fully office-based role at Wolverhampton, WV10 9LE.
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