Client Support Administrator

We are a recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!

This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in in your customer service focused career?

What’s in it for you?

• Salary: Up to £28k depending on experience
• Hours: Mon-Fri 9am - 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office , 2 days WFH
• Generous bonus scheme after 6 months – up to 30% of salary!
• 25 days holiday (increasing to 30 after 2 years)
• Contributory pension scheme
• Life insurance benefit (4 x salary)
• Enhanced parental leave.
• Private medical insurance
• Discounts scheme for gym membership, travel and cinema
• Free parking

Key responsibilities for the Client Support Administrator:

• Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter
• The detection and prevention of fraudulent applications/activity
• Reviewing documentation in order to assess appropriate affordability limits
• Processing of payments to ensure clients receive their funds in a timely fashion
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors
• Daily administration duties

For this Client Support Administrator role the employer is looking for:

• Excellent customer service skills are essential!
• A professional and confident telephone manner
• Ability to build good relationships with clients and colleagues
• A good multi-tasker
• A great communicator - both written and verbal
• Attention to detail
• Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.