Client Support Administration Manager

Role: Client Support Administration Manager Salary: Circa £50,000 per annum + Benefits Location: Guildford Role Type: Full-Time, Permanent Team Management: 10-15 Client Support Advisers About the Role of the Client Support Administration Manager Are you an experienced administrative leader with a passion for developing high-performing teams and driving operational excellence? We are seeking a dynamic and structured Client Support Administration Manager to lead, coach and develop our client support team. In this pivotal operational role, you will lead a team of 10-15 Client Support Administrators, ensuring the seamless day-to-day delivery of administrative workflows, maintaining high service standards and embedding a continuous improvement mindset. You will act as a key link between frontline client support operations and senior management. Key Responsibilities of the Client Support Administration Manager Team Leadership and People Development - Direct line management, coaching and mentoring for 10-15 Client Support Administrators. Conduct regular 1-to-1s, performance reviews, skills assessments and development planning. Workflow and Operational Oversight - Manage administrative queues, task allocation and daily capacity planning to optimise response times and maintain service standards. Client Support and Escalations - Act as the senior point of contact for complex client enquiries and service escalations, ensuring effective resolution and a high level of client service. ..... full job details .....