Client Success Manager

Client Success Manager with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre. Operating as a true disrupter in their field this scale up are utilising the latest in AI, cloud and automation technology to drive success within the professional services space. With extensive UK growth planned over the coming months this Client Success Manager will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing, operations, technology and product to embed automation ensuring the customer receives a market leading level of service and continuity. This role would suit an experienced Client Success Managers with experience working within a product focussed tech business (Saas, FinTech, Martech etc) who is looking for the autonomy to innovate and progress in a collaborative, delivery focussed environment. This Client Success Manager based near Birmingham should have most of the following key skills: - Demonstratable experience owning customer success improvements - Experience achieving strong NPS/ CSAT scores in a client services role within a tech business - Strong data driven decision making to drive ROI through communication cadences - A real passion for self-improvement and progression - A tailored, people centric approach to customer service - Excellent communication and ..... full job details .....