Client Success Manager SaaS

Client Success Manager (SaaS) London / WFH to £45k Opportunity to progress your career and take ownership at a scaling tech AI software company that provides solutions for facilities management services. As a Client Success Manager you will be the first point of contact for clients, whether it''s support for a bug or request for a new feature, understanding what they need, translating messy or ambiguous requests into something actionable and making sure nothing falls through the gaps between the customer, sales team and delivery. You''ll take ownership of 1st line support, triage inbound requests and resolve or escalate to the development team; you''ll also support the onboarding of new customers and identify upsell opportunities, playing an active role in progressing them, with commission on what you close. Location / WFH: There''s a remote first policy so you can work from home on a fulltime basis with the caveat that you''ll meet up with the team in London once a month (expenses paid); there''s also flexible working hours (with a 10am stand-up). About you: You are degree educated, having achieved a 2.1 or above You have experience in a client facing, support role You have a good understanding of SaaS, you don''t need to be technical but able to engage with product engineering teams Your disciplined and self motivated You''re collaborative and pragmatic with excellent communication and client facing skills What''s in it for you: Salary ..... full job details .....