Client Success Manager (Parental Leave) KAYAK · Commercial

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.KAYAK is seeking a highly motivated

Client Success Manager

to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal.To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills. You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment.This position is based in London and we expect candidates to commute to the office 3 times per week.This position is a Parental Cover for 15 months.Responsibilities

Manage the communication and relationships of advertising campaignsDeliver high-impact projects and campaignsAnalytically track and optimize campaigns to best meet client goals and objectivesCollaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and supportProvide optimization recommendations and assist with deck creationCreate and present post-campaign wrap-up reportsClearly communicate the progress of campaigns to clients and internal stakeholdersAbility to work on several competing priorities, displaying critical thinking and problem-solving skillsQualifications

BA/BS degree with a strong academic record3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationshipProficient in Microsoft Office and Google SuiteSolid understanding of the online media industryStrong analytical abilityHigh attention to detailExcellent written and verbal communication skillsExperience with social media buying platforms, a plusGood sense of humor and likes working in a fast-paced environmentBenefits

25 days of paid vacation per yearCelebration day each calendar yearPension plan contributionsFocus on mental health and well-being:

Company-paid subscription to HeadspaceCompany-wide week off at the end of the year - the whole team fully recharges (and returns without a pile-up of work!)

Focus on your career growth:

Access to thousands of on-demand e-learnings

Travel DiscountsEmployee Resource GroupsSocial events and Thursday happy hoursFree lunch 2 days per weekInclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up. We’ve got ..... full job details .....