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Client Success Manager (London)
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CreativeXAbout CreativeX
CreativeX is a B2B SaaS technology platform that helps global marketing teams make smarter creative decisions and elevate creative expression through the clarity of data. Our technology powers creative decision-making at some of the biggest brands in the world, including Google, Unilever, Pepsi, Bayer, Mondelez, Heineken, and more.We use computer vision and other machine learning techniques to extract creative data from our client’s digital advertising copy and transform those previously dark signals into a standardised data model at industrial scale. This creates a new, unique and powerful first party data set that represents the last and most impactful untapped reservoir of advertising performance. We help brands isolate creative elements so they can be analysed against downstream ad impact metrics, from clickthrough rates to brand lift. Our objective is to help marketing organisations power every creative decision with data.About The Role
Join our Client Success team as an Enterprise Client Success Manager (CSM), where you\''ll be pivotal in building lasting client partnerships, ensuring client satisfaction, and driving revenue retention.Responsibilities
Client Relationship ManagementAct as the primary point of contact for day-to-day client interactions, collaborating with Global Client Partners across your portfolio.Build and maintain relationships with director and VP-level marketing stakeholders within the client and their agencies/partners, anticipating needs and driving satisfaction, loyalty, and renewals.Driving Product Adoption and ValueLead onboarding, training, and workshops to maximize product value for clients and their partners.Serve as a product expert and first-line contact for non-support-related inquiries.Strategic ConsultingProvide recommendations to align client and company KPIs, solving challenges to enhance outcomes.Retention and GrowthEnsure client satisfaction and product adoption to maintain a Gross Revenue Retention (GRR) target of >95%.Monitor key metrics, report to senior management, and conduct regular client reviews.Client AdvocacyCollaborate with sales, marketing, operations, product, and engineering to deliver client solutions and relay feedback to align company priorities with client needs.Champion customer-centricity and stay informed on industry trends.Who You Are
Data-driven problem solverStrong communicator and especially confident presenter with executive audiencesHighly adaptable, detail-oriented, and resilient in high-pressure environmentsStrategic thinker who works both independently and collaborativelyExceptional at managing complex projects in a cross-functional settingProficient Google Sheets/Excel and analytics toolsCommitted to fostering a positive company culturePreferred Qualifications / Experience
4+ years of experience in an enterprise customer success / account management rolePrevious experience working in or with marketing, branding or advertising teamsPrevious experience at a SaaS companyPrevious experience at a start-upLanguage skills are preferred, bonus point for Spanish speakersThe preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!What we offer
Fully paid medical, dental, and vision (US) and private medical insurance (UK)Generous time off + bank holidaysEducation budget to be used for individual learning experiences or grouped with your team for joint learningAnnual subscription to Calm and Headspace for your mental wellbeingMonthly coaching to talk to a trained professional about career goals, relationships, and personal developmentStock options as we believe that everyone should have a stake in the business3-month full pay parenting leave for all employees who have been with the company for one yearEmployee contributions to a 401(k) once they have completed their eligibility periodCreativeX provides equal employment opportunity for all applicants and employees.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....
Negotiable