Client Success Manager

Are you an exceptional Client Success Manager with a proven track record of nurturing client relationships? We''re on the hunt for a dynamic and results-driven individual to join a highly respected and well-established digital marketing and web development agency located in the heart of London. The Role As a Client Success Manager, you will be the linchpin in their client relationships, ensuring their needs are met and their expectations are not just satisfied, but exceeded. You''ll work with a diverse portfolio of clients, from startups to household names, guiding them through their digital journey and helping them achieve their business goals. This is more than just an account management role; it''s about building trust, providing strategic advice, and fostering long-term partnerships. Your responsibilities will include: Serving as the primary point of contact for a portfolio of key clients. Developing and maintaining strong, long-lasting client relationships. Understanding client needs and working with our expert teams to deliver bespoke digital marketing and web development solutions. Identifying opportunities for growth and upselling services that will genuinely benefit the client. Conducting regular performance reviews and strategy meetings to ensure client success. About You We''re looking for someone who is passionate about client success and has a deep understanding of the digital landscape. You will be a natural problem-solver with excellent communication and ..... full job details .....