Client Success Manager

We are partnering with an ambitious, fast-growing software agency to source an experienced Client Success Manager who will own and elevate the entire client journey. This is not a typical account management role. You will be at the heart of the business, guiding clients from onboarding through to long-term partnership, ensuring every interaction is seamless, valuable, and genuinely exceptional. If you thrive on building relationships, simplifying complexity, and delivering standout client experiences, this is your chance to make a real impact. The Role You will take full ownership of client relationships across their lifecycle, bringing clarity, confidence, and consistency at every stage. From first onboarding through to project delivery and ongoing support, you will act as the trusted partner, ensuring clients feel informed, supported, and excited about the solutions being delivered. Key Responsibilities Client Relationships -Be the go-to contact for key clients. -Build strong, lasting stakeholder relationships. -Deliver a standout, high-touch client experience. Onboarding Excellence -Lead structured, engaging onboarding processes. -Set clear expectations and ways of working. -Ensure a smooth and professional start to every project. Project Support -Bridge the gap between clients and technical teams. -Keep communication clear, proactive, and transparent. -Manage expectations on timelines, scope, and delivery. Ongoing Success -Maintain regular contact post-delivery. -Support ..... full job details .....