Client Success Manager

Do you enjoy solving technical problems but also thrive when working directly with customers? We''re working with an established software company whose platform is used by major enterprise organisations across the UK and internationally. They''re looking for a Client Success Manager to join their growing team, helping customers get the most value from a highly configurable SaaS platform. This isn''t a traditional Customer Success role focused on sales targets and upselling. Instead, you''ll act as a trusted adviser, technical problem-solver and relationship manager, supporting customers throughout their journey and helping them maximise their use of the software. What you''ll be doing: Managing a portfolio of enterprise customers. Leading regular customer review and support meetings. Technically troubleshooting software and configuration issues. Delivering customer training and guidance. Working closely with technical teams to resolve complex problems. Building strong relationships with stakeholders from end users through to senior leadership teams. Identifying opportunities to improve customer outcomes and platform adoption. You''ll need to have: Strong communication skills. Excellent problem-solving ability. A technical mindset and willingness to learn new technologies. The confidence to work directly with customers. Experience supporting software, SaaS or technology products. Experience with Python, SQL, HTML, configuration tools or scripting technologies would be ..... full job details .....