Client Success Manager at HRtechX

HRtechX is a world-leading HRtech community, connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. Our goal is to address the challenges and opportunities in HR and HR Tech. We bring together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of HR and to forge long-lasting partnerships and client relationships.

HRtechX is part of United Media ( https://www.united-media.com/ ), which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, and retail.

What we offer youAs our Client Success, you will have the unique opportunity to take ownership of our success. To support your growth, we offer:

The opportunity to make a real impact

- Gain operational experience in a start-up where your work and results are highly tangible and matter to the business.

Unlimited growth potential

- We believe in and have a proven track record of promoting internally.

Travel opportunities

- Join our conferences overseas.

Invaluable transferable skills

- Enhance your interpersonal, organizational, and project management skills through hands-on experience.

Attractive compensation package .

Networking opportunities

- Build relationships with global industry leaders and grow your personal brand.

Responsibilities:

Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.

Align with sponsors'' expectations before and after sales, ensuring the sales process is feasible.

Serve as the primary point of contact for clients, from initial planning through event delivery.

Maintain accurate records of client interactions, contracts, and agreements using our CRM system.

Provide daily support to sponsors for their registration through our internal systems.

Build an internal knowledge base and assist with onboarding new clients.

Collect client feedback post-event to assess satisfaction and identify areas for improvement.

What we expect from youWe are looking for candidates who:

Take ownership of their responsibilities, are proactive, and follow through on commitments.

Are well-organized, detail-oriented, and capable of structuring and prioritizing their work.

Hold a bachelor’s or master’s degree with outstanding results.

Have a UK work permit.

Learn quickly and adapt to new systems.

Proficient in CRM software and Google Workspace tools.

Have 3+ years of experience in client management, account management, or customer success roles.

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In your opinion, what are the key components of fostering strong, long-lasting relationships with clients? (List 3) ..... full job details .....