Negotiable
ROLE:
Client Success Lead, London Based, Hybrid
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.About YFOur goal is to drive innovation in FMCG.We work with consumer brands on a journey to mainstream success, providing advisoryand support services to help them scale. We also partner with retailers to make it easierfor them to identify and get behind high potential brands. By supporting both sides, wecan drive the flywheel of progress.Our FMCG brand services span Supply Chain, Recruitment, HR, Commercial, FinancialAdvisory and more.We are a certified B Corp, driving the shift to a new kind of economy that is better forworkers, better for communities and better for the environment.About the roleThe Client Success Lead will play a pivotal role in ensuring world-class delivery of clientprojects. Sitting at the centre of YF’s consultancy services, this role is aboutorchestrating the expertise of others - not necessarily being the subject matter expertyourself.You will manage the end-to-end process across multiple projects, aligning inputs frominternal sales and commercial experts to deliver unified, high-impact outputs that driveclient success.The successful candidate will bring a consultancy mindset, strong project managementskills and the ability to turn complex information into simple, powerful narratives.As Client Success Lead you will:'' Own and manage the end-to-end delivery of client projects.'' Coordinate internal subject matter experts to bring together best-in-classoutputs.'' Build and refine decks, presentations and reports to consultancy standards.'' Oversee project workflows, ensuring milestones are hit and clients are keptupdated.'' Conduct high-quality analysis, research and synthesis of insights to shape clearstorytelling.'' Ensure client communication is clear, structured and professional at all times.'' Manage client contact across projects (including contact matrices) to strengthenrelationships and ensure client needs are met on time and in fullAbout you'' Background in a top-tier consultancy.'' Exceptional project management and problem-solving skills.'' Ability to structure complex information into simple, impactful outputs.'' Excellent communication and client-facing ability.'' Highly collaborative and able to orchestrate experts to deliver a unified output.'' Excellent PowerPoint and Excel skills.What success looks like'' Client projects delivered on time and to consultancy-level standard.'' Internal expert contributions managed effectively.'' Client satisfaction scores and repeat engagements.'' Quality of deliverables as judged by YF leadershipWhat’s in it for you?As Client Success Lead at YF, you’ll thrive in an environment where ownership is key. Youwill be empowered to manage critical client projects, deliver consultancy-level outputsand see the direct impact of your work in helping brands grow.Alongside this, we offer:'' A competitive salary'' Healthcare cash plan'' 25 days holiday + bank holidays and 1 extra day each year after 2 years of service'' A ‘work from anywhere week’ each quarter'' Enhanced parental leave'' Workplace Nursery Scheme'' Paid training and development including access to More Happi coaching software'' 2 volunteering days a year'' Cycle to work scheme'' Weekly drinks, monthly team lunches, quarterly socials, half year offsite and more'' Access to FMCG industry trade shows and events with a focus on innovation'' All the food and drink snacks you can get your hands on!Office : London Bridge, LondonFull-time role with minimum 3 days per week in the officeSounds like you?If you''re ready to deliver world-class consultancy projects and support innovativebrands on their growth journey, we would love to hear from you. Please send yourapplication directly to phil.peters@weareyf.com - no agencies at the current time. ..... full job details .....
Negotiable