Negotiable
OverviewRecruitment Director | YF B Corp Certified | Driving Innovation in FMCG
ROLE:
Client Success Lead, London Based, Hybrid
About YFOur goal is to drive innovation in FMCG.
We work with consumer brands on a journey to mainstream success, providing advisory and support services to help them scale. We also partner with retailers to make it easier for them to identify and get behind high potential brands. By supporting both sides, we can drive the flywheel of progress.
Our FMCG brand services span Supply Chain, Recruitment, HR, Commercial, Financial Advisory and more.
We are a certified B Corp, driving the shift to a new kind of economy that is better for workers, better for communities and better for the environment.
About the roleThe Client Success Lead will play a pivotal role in ensuring world-class delivery of client projects. Sitting at the centre of YF’s consultancy services, this role is about orchestrating the expertise of others - not necessarily being the subject matter expert yourself.
You will manage the end-to-end process across multiple projects, aligning inputs from internal sales and commercial experts to deliver unified, high-impact outputs that drive client success.
The successful candidate will bring a consultancy mindset, strong project management skills and the ability to turn complex information into simple, powerful narratives.
Responsibilities
Own and manage the end-to-end delivery of client projects.
Coordinate internal subject matter experts to bring together best-in-class outputs.
Build and refine decks, presentations and reports to consultancy standards.
Oversee project workflows, ensuring milestones are hit and clients are kept updated.
Conduct high-quality analysis, research and synthesis of insights to shape clear storytelling.
Ensure client communication is clear, structured and professional at all times.
Manage client contact across projects to strengthen relationships and ensure client needs are met on time and in full.
About you
Background in a top-tier consultancy.
Exceptional project management and problem-solving skills.
Ability to structure complex information into simple, impactful outputs.
Excellent communication and client-facing ability.
Highly collaborative and able to orchestrate experts to deliver a unified output.
Excellent PowerPoint and Excel skills.
What success looks like
Client projects delivered on time and to consultancy-level standard.
Internal expert contributions managed effectively.
Client satisfaction scores and repeat engagements.
Quality of deliverables as judged by YF leadership.
What’s in it for you?As Client Success Lead at YF, you’ll thrive in an environment where ownership is key. You will be empowered to manage critical client projects, deliver consultancy-level outputs and see the direct impact of your work in helping brands grow.
Alongside this, we offer:
25 days holiday + bank holidays and 1 extra day each year after 2 years of service
A “work from anywhere week” each quarter
Enhanced parental leave
Paid training and development including access to More Happi coaching software
2 volunteering days a year
Cycle to work scheme
Weekly drinks, monthly team lunches, quarterly socials, half year offsite and more
Access to FMCG industry trade shows and events with a focus on innovation
All the food and drink snacks you can get your hands on!
How to applyFull-time role with minimum 3 days per week in the office. If you’re ready to deliver world-class consultancy projects and support innovative brands on their growth journey, we would love to hear from you. Please send your application directly to phil.peters@weareyf.com - no agencies at the current ..... full job details .....
Negotiable