Client Success & Insights Analyst

Overview

illuma is a British AI company pioneering contextual solutions for enterprise since 2014. Its real-time scaling technology is used by brands and agencies to boost the results of digital advertising campaigns. Meanwhile, broadcasters, publishers and online platforms use illuma to organise, classify and categorise their inventory for commercial activation. illuma is committed to sustaining the open web ecosystem through equitable collaborations between adtech providers and media owners. The company is proudly building industry-first agreements that recognise publishers'' intellectual property rights, and in turn, deliver better outcomes for brands and audiences. illuma is a leading voice in contextual adtech, and our news, commentary and success stories are reported in titles such as The Guardian, Digiday and ExchangeWire. illuma was founded in 2014 by publishing experts and computer scientists from Imperial College, UCL and Cambridge University. The company is based in London with additional offices in New York. At illuma we are curious, innovative, and progressive, committed to seeking new, intelligent solutions to business problems. You will be working with and learning from some of the brightest minds in AI, tech and data science, and you won''''t be just a cog in a wheel, you will have an active voice with the opportunity to make real impact and grow your career with us as we scale.Purpose

We are looking for a highly motivated and personable

Client Insights Manager

to join our growing team. This hybrid role blends client success and data-driven insight generation, supporting our Data, Product, and Client Success teams across EMEA and the US. You''''ll be responsible for building and nurturing client relationships, interpreting data to uncover strategic insights, and delivering compelling presentations that drive campaign performance and client satisfaction. You''''ll also play a key role in pitching, upselling, and supporting new business development.Key Responsibilities And Accountabilities

Client Success and Relationship ManagementDefine and execute insights strategy across product offeringsManage a portfolio of advertisers and agencies, launching campaigns and aligning internal resources to meet goalsBuild and grow client relationships, anticipating needs and identifying upsell opportunitiesLead client communications, including proposals, pitches, and ongoing relationship-buildingAttend industry events and network to expand your client base and pipelineInsights and Data StrategyCollaborate with Data teams to request, analyse, and interpret data from multiple sourcesCreate engaging decks and presentations to showcase insights and campaign recommendationsManage the Automated Insights Product, including audits, support, and iterative developmentAct as the point person for all insights queries and operational strategiesSales, Marketing and OperationsPartner with marketing to surface insights for campaigns and social contentProvide insights for sales enablement and RFP collateralRequirements

Skills and Requirements

Excellent written and spoken EnglishHighly proficient in Excel, PowerPoint, and Business Intelligence tools (e.g. PowerBI, Metabase, Tableau)Proficiency in SQL and Python or R for statistical programmingStrong analytical and critical thinking skillsAbility to translate complex data into clear, goal-focused insightsComfortable communicating with non-experts and cross-functional teamsExperience in digital advertising (DSPs, SSPs, Ad exchanges) is preferableUp to date on industry trends and able to articulate them confidentlyStrong team player with attention to detail and a proactive mindsetFlexible and adaptable to changing priorities and global collaborationBenefits

25 days holiday plus bank holidaysPrivate medical insuranceHalf price gym membershipPensionTeam socials, stocked fridge, snacksWe operate a Hybrid working model with initially the opportunity to work remotely for up to one day a week increasing to two days after successful probation periodEqual Opportunity Statement

We embrace diversity fully and promote an inclusive environment to enable everyone to do their best work. We\''re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.Our ..... full job details .....