https://jobs.co.uk/job/client-success-associate-sterling-williams-ltd--93dbb2e5-57b5-4906-94f6-6746b2fa3156 RSS feed for Client Success Associate at Sterling Williams LTD. en-gb Sat, 27 Jun 2026 09:23:56 GMT https://jobs.co.uk/job/client-success-associate-sterling-williams-ltd--93dbb2e5-57b5-4906-94f6-6746b2fa3156 https://jobs.co.uk/job/client-success-associate-sterling-williams-ltd--93dbb2e5-57b5-4906-94f6-6746b2fa3156 Fri, 26 Jun 2026 11:51:56 GMT Location: London | Salary: 38000.00-38000.00 Annual | Type: Permanent | Client Success Associate London/HybridPermanentCirca £38,000 - £40,000Sterling Williams are working alongside a boutique Fintech/EMI Institution. They are seeking a Client Success/Client Services associate to join them on a permanent basis.Role Overview The Client Success Associate is the first line of client engagement (L1) within the Client Success function. This role is responsible for handling high-volume client queries in a structured, SLA-driven environment, ensuring accurate triage, professional communication, and disciplined escalation to Specialists or Operations, internal teams where required. This is a client-facing role operating within a regulated environment, requiring sound judgement and strong attention to governance. Key Responsibilities 1. First-Line Client SupportAct as the primary point of contact for day-to-day client enquiries across payments, platform and mobile app functionality, cards, savings, account servicing, transaction status updates and general product-related support. • Respond to inbound cases via CRM, email and telephone within agreed SLAs. • Maintain consistent, high-quality written and verbal communication. • Accurately log and document all inte... Permanent