https://jobs.co.uk/job/client-services-team-leader-pivotal-recruit--f4fcdc80-cb6c-4c2e-a47c-cac061fce678 RSS feed for Client Services Team Leader at Pivotal Recruit. en-gb Thu, 21 May 2026 18:35:03 GMT https://jobs.co.uk/job/client-services-team-leader-pivotal-recruit--f4fcdc80-cb6c-4c2e-a47c-cac061fce678 https://jobs.co.uk/job/client-services-team-leader-pivotal-recruit--f4fcdc80-cb6c-4c2e-a47c-cac061fce678 Fri, 15 May 2026 11:52:24 GMT Location: Devon | Salary: 32000.00-32000.00 Annual | Type: Permanent | Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you''ll support key clients whilst helping shape and develop a modern, customer success-focused service function. Working closely with internal teams and managing a small Client Services team, you''ll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients. The Role:- Managing and supporting a portfolio of key client accounts- Leading and supporting a team of Client Services Managers- Handling escalations, billing queries, contract issues, and service-related enquiries- Supporting onboarding and ensuring a positive customer journey- Helping improve workflows, processes and service delivery standards- Working closely with Sales and Consultants to support customer retention and growth- Supporting Voice of the Customer initiatives and customer feedback programmes- Using CRM and ticketing systems to improve visibility a... Permanent