Client Services Supervisor

Client Services SupervisorManchesterOffice basedAn established and highly regarded professional services organisation is seeking an experienced Client Services Supervisor to join its growing team. This is an exciting opportunity for a driven supervisor or team leader who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences while leading and developing high-performing teams.The RoleActing as a key link between new clients and specialist departments, the Client Services function plays a vital role in ensuring enquiries are assessed efficiently and routed accurately. As Client Services Supervisor, you will oversee daily operations, support team performance, and ensure service delivery standards are consistently achieved.This role offers significant scope for professional growth, giving you the opportunity to analyse performance data, identify trends, and influence operational improvements that enhance both efficiency and client experience.Key Responsibilities Lead, motivate and develop a team of Client Services Executives, driving performance and engagement Monitor KPIs and service standards, ensuring targets and business objectives are consistently met Take ownership of team outcomes, aligning decision-making with wider organisational strategy Organise and prioritise workloads to ensure efficiency, accuracy and timely completion of tasks Oversee enquiry assessment processes, supporting effective onboarding and decision-making ..... full job details .....