Client Services Specialist

Do you have office-based customer service and administration experience? Are you passionate about delivering great service and building strong relationships with clients?We''re looking for a Client Services Specialist to join our established and welcoming team within Everywhen Health and Protection. You''ll play a key role in supporting our Consultants by managing the day-to-day servicing of a client portfolio and acting as the first point of contact for clients and insurers on non-advised queries.This is a varied role where no two days are the same. You''ll help ensure our clients receive a consistently high level of service while making sure policies are administered accurately, on time and in line with compliance requirements.What you''ll be doing:Acting as first point of contact for clients, insurers and internal colleaguesHandling day-to-day, non-advised queries in a professional and proactive waySupporting policy renewals and new business by gathering and managing accurate client dataManaging administration including invoicing, client records, claims support and underwriting queriesPreparing draft reports for renewals and new business requestsKeeping all client records up to date on internal systemsEnsuring all work is completed in line with agreed processes, SLAs, customer service standards and regulatory requirementsBuilding strong working relationships with clients, colleagues and insurer partnersTaking ownership of workload, managing priorities and meeting ..... full job details .....