Client Services Representative

Client Services Representative (Front of House / Business Centre)Salary: 26,000- 28,000 (DOE)Hours: Full-time, Mon-Fri, 08:30-17:00Benefits: 25 days holiday, private healthcare, life assurance, pension, discretionary year-end bonusLocation: CardiffWe are looking for a sharp, customer-first Client Services Representative to be the face of our business centre and keep day-to-day operations running smoothly. This is a brand-new site (24 offices / approx. 140 desks) with occupancy building over the coming months - ideal for someone who thrives in a hands-on, high-standards environment and is confident working independently.What you''ll be responsible forFront of house and meeting roomsOwn reception: greet visitors and occupiers professionally and build strong relationships fast.Keep reception and breakout areas immaculate and guest-ready at all times.Ensure reception cover is maintained 08:30-17:00.Manage meeting rooms end-to-end: bookings, set-ups, presentation, catering and AV readiness (liaising with AV support to fix faults quickly).Customer service and centre operationsDeliver an outstanding occupier experience - anticipate needs, solve problems, follow up.Monitor the running and presentation of the centre; log, report and escalate issues promptly.Liaise with contractors and suppliers (cleaning, handyman, maintenance) to maintain service standards.Support move-ins and provide welcome packs, including Health and Safety information.Liaise with the internet/telephony provider ..... full job details .....