Job Title: Client Services ManagerLocation: Hybrid working with commutable distance to Portsmouth or LondonWe''re looking for an experienced Client Services Manager to join a growing team that supports IT services across a wide client base. You''ll be the main point of contact for customers, ensuring service delivery meets expectations and issues are handled professionally and promptly. Visiting London and Portsmouth weekly, you will be working closely with clients on site as well as working with the warehouse in Portsmouth to understand hardware requirements.What you''ll be doing:Act as the bridge between the customer and internal teamsManage customer relationships and expectations across service deliveryMonitor service levels, resolve satisfaction issues, and provide regular updates and reportsWork alongside delivery and technical teams to implement new servicesIdentify opportunities to improve service and strengthen client relationshipsWhat we''re looking for:Strong background in service delivery or operational support rolesConfident communicator who can manage stakeholders at all levelsSkilled in reporting, coordination, and problem resolutionAble to mentor others and promote best practicesComfortable working across departments and adapting to changing prioritiesWilling to travel to customer sites when requiredWhat''s on offer:Hybrid working model with a modern Portsmouth office25 days holiday + bank holidays (with option to buy more)Pension scheme, life assurance, and ..... full job details .....