Client Services Manager

(Client Services Manager) - Position Overview Our client are a dynamic and fast-growing specialist freight forwarder, created through the merger of three highly successful transport businesses, combining decades of industry expertise into one powerful operation built around exceptional service.With a large, modern fleet and nationwide and European coverage, they deliver same-day, dedicated and next-day solutions alongside specialist services including airline deliveries, x-ray screening and trunking. Backed by a state-of-the-art IT infrastructure and customer-focused systems, the business is committed to making every client interaction seamless, efficient and personal.Due to continued growth, our client are now seeking a passionate and driven Client Services Manager to lead the customer experience and play a key role in strengthening long-term client relationships.This is an exciting opportunity to join a forward-thinking business where your ideas will be valued, your leadership will make a real impact, and your career can grow alongside the company.The Role and Responsibilities:As Client Services Manager, you will take ownership of the customer journey - from onboarding new clients through to delivering outstanding ongoing service. You''ll lead and develop the Customer Liaison team, ensuring service standards remain consistently high while identifying opportunities to enhance performance, engagement and revenue.Key responsibilities include:Building strong working ..... full job details .....