Client Services Manager

Client Services Manager Location: Bristol / Hybrid Salary: Up to £55,000 + shares I''m supporting my friends, a Bristol-based FinTech (for good), who are looking for a Customer Success Manager to join the team at an exciting stage of their growth. The business builds technology for the investment industry, working with some of the world''s largest financial institutions. Its mission is centred around helping investors have a greater voice in the companies they invest in, particularly across areas such as climate, gender and human rights. They''re now looking for someone to take ownership of the client journey - from the moment a deal is signed, through onboarding and implementation, into an ongoing strategic partnership. The Role This is a hands-on Client Success role with a strong element of project and delivery management. You''ll be the main point of contact for clients and take ownership of the plan, bringing together internal teams across research, data, operations and engineering to make sure implementations land successfully. Once clients are live, you''ll continue to own the relationship, running regular check-ins and governance, ensuring they''re getting genuine value from the service and identifying opportunities to grow the partnership. You''ll also have the opportunity to shape how Client Success operates as the business scales, building repeatable onboarding processes, playbooks and documentation rather than simply inheriting an established function. What ..... full job details .....