Client Services Manager

Our client is seeking a Client Services Manager to join their Client Services team on a full-time basis. This role sits within a small, energetic and ambitious organisation and will be responsible for overseeing client relationships to ensure high levels of satisfaction and retention while meeting wider business objectives. The successful candidate will lead and motivate a team, develop and implement effective service strategies and manage escalated client issues, drawing on a strong understanding of the organisation s business systems, tools and processes. Key Responsibilities Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance. Client Relationship Management: Act as primary point of contact, build strong relationships and ensure clients receive exceptional service. Strategy and Improvement: Develop and implement strategies enhancing customer satisfaction, retention and sales Issue Resolution: Investigate and resolve complex Client complaints and handle escalations. Operations and Reporting: Oversee daily operations, ensure compliance and provide reports on service quality and performance. Cross Functional Collaboration: Work with sales, IT, finance and operations to align on client goals and deliver integrated solutions. Skills and Experience Required Strong problem-solving and strategic thinking skills Clear, confident communicator at all levels (written and verbal) Proven ability to build ..... full job details .....