Client Services Manager - Luxury Homeware Brand - Leicester

Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The position is based in Leicester working 5 days in the office and reports directly to the UK and Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey.This role will include regular travel to the London office.The RoleLead and manage the global Sales Operations team, providing coaching, structure and supportAct as the key link between sales, manufacturing, logistics, and client development to ensure seamless operationsOversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolutionDrive operational excellence by standardising processes across product categories and sales territoriesMonitor and enhance client satisfaction through consistent communication and intelligent customer serviceCollaborate with senior management to develop and implement commercial strategiesDeliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-makingGuide and support team members to exceed performance targets and foster a values-led, collaborative environmentEngage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharingActively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial workRequirementsMinimum 5 years of experience in B2B sales or customer service, ideally in interiors, design, or hospitalityProven leadership experience with the ability to inspire, coach and manage high-performing teamsStrong interpersonal and communication skills, with the ability to resolve complex client issues effectivelyHighly organised with excellent presentation and project management capabilitiesCommercially minded and confident working with data to deliver insights and improvementsProficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageousComfortable working in a fast-paced, collaborative office setting with a hands-on approachAdditional languages would be an assetInterested? Please send your CV to info@modesearch.co.uk or click the apply button.Please note: Due to the volume of applications, only shortlisted candidates will be contacted. ..... full job details .....