Client Services Manager

Client Services Manager - Property Sector
Aztec, Bristol
Salary: -30,000 - -32,000
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Permanent

Are you from a Beauty, Travel, Recruitment, Estate Agency, Flight Attendant background, or currently working in house lettings or property but looking for a change?

We are looking for a confident, enthusiastic, and commercially minded individual with excellent customer service and strong face-to-face people skills. This is an exciting opportunity to join a well-established property company in a key Client Services Manager role.

You will be someone who is comfortable in a fast-paced, client-facing environment, confident in building relationships, and capable of opening doors to new business opportunities. A proactive, motivated attitude and strong communication skills are essential.

The Role

This position plays a vital role in the financial and operational success of the centre. You will be responsible for driving sales performance, increasing occupancy, and ensuring excellent client service delivery while supporting the wider objectives of the business.

You will work closely with the Directorship and be expected to demonstrate strong organisational ability, attention to detail, and the ability to manage multiple priorities under pressure. A team-focused mindset and a commitment to delivering high standards of customer service are essential.

Key Responsibilities

Operational and Financial Management:

• Full accountability for the financial and operational performance of the centre
• Management of financial procedures and operational efficiency
• Responsibility for maintaining strong commercial performance
• Working within agreed annual budgets to achieve financial targets
• Monitoring and managing aged debtors effectively
• Understanding and reviewing profit and loss reports and cost control
• Identifying and implementing opportunities for additional revenue
• Preparing and presenting lettings and revenue plans when required

Sales and Marketing:

• Building and maintaining relationships with brokers and commercial agents
• Promoting available space under agreed commercial terms
• Driving occupancy levels and achieving sales targets
• Managing licence agreement renewals to retain and grow revenue
• Developing relationships with corporate occupiers and key local businesses
• Identifying opportunities for short-term expansion and project-based requirements
• Maximising revenue from all services within the centre
• Networking with influencers, public sector contacts, and inward investment bodies
• Assisting with the creation of marketing materials
• Identifying and implementing local marketing initiatives
• Handling enquiries, conducting viewings, negotiating deals, and completing contracts
• Using social media in a creative and professional manner
• Developing and supporting promotional campaigns for the business centre

Client Services and Business Development:

• Attracting new clients and retaining existing customers
• Providing excellent customer service at all times
• Developing long-term client relationships
• Supporting ongoing growth and expansion opportunities
• Ensuring smooth communication between clients, brokers, and internal teams

Skills and Attributes Required

• Excellent communication and interpersonal skills
• Strong organisational ability and attention to detail
• Confident, enthusiastic, and proactive approach
• Ability to multitask and work under pressure
• Strong customer service focus and commercial awareness
• Ability to work effectively as part of a team
• Sales-driven mindset with a desire to contribute to business growth
• Adaptable, resilient, and motivated

Benefits

• 25 days holiday plus bank holidays
• Pension scheme
• Healthcare
• Life assurance