Client Services Manager

Interim Client Services Manager (6-Month FTC)£35,000 p.a. (pro rata) hours per week West Sussex (multi-site)Looking for your next challenge in people and service management?I am delighted to be working alongside an amazing not-for-profit organisation in search of a dynamic Interim Client Services Manager to lead frontline advice and casework projects for a 6-month period. You ll motivate and support a dedicated team of staff and volunteers, keeping quality high, targets on track, and services running smoothly across multiple sites.What you ll do:Lead and inspire teams delivering advice and casework projectsDrive performance, quality, and compliance across servicesSupport staff development through supervision, feedback, and trainingBuild strong relationships with partners and stakeholdersUse data and insights to report, improve, and innovateWhat you ll bring:At least 1 year s experience managing people in a service delivery roleProven track record of hitting KPIs and managing multiple projectsGreat organisational, problem-solving and digital skillsA collaborative, resilient, and inclusive leadership styleWillingness to travel across West SussexDesirable: Experience managing advice or casework services (e.g. housing, benefits, debt).This is a hands-on leadership role where you can make a real impact, supporting vital community services through a period of change and opportunity. ..... full job details .....