Client Services Manager

Description

About WPP MediaWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.WPP Media is WPP''s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.comAbout EssenceMediacom: A Leading WPP Media BrandEssenceMediacom is a new breed of media agency. Grounded in analytics and insights and powered by data and technology, we believe in the power of media and creative to drive breakthroughs for the world''s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy - built on data and technology, built for people and algorithms, built around diverse schools of thought, built to test and learn at scale, and, crucially, built to evolve.Role Summary and Impact

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. Account Managers are responsible for executing the campaign delivery process and providing daily support to the wider account team. They are expected to develop working relationships with their clients and become the lead contact for some campaigns. They may start to develop their line management skills by directly line managing up to one team member.What we need from you

Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyondDevelops and maintains a working-level understanding of assigned client''s industries, their products/services, and their marketing/media KPIsSupports the wider team in delivering an exceptional client experience during every agency interactionEnsures defined client expectations are understood by the wider teamAssists in managing total client satisfaction, identifying any issues or barriers and escalating as necessaryAssists in the implementation of the Deliverables Register and obtaining the required individual deliverable scoresEnsures that any direct report and the wider multi-discipline team feel invested in, engaged with, cared for and are motivated to deliver their best workProvides timely and actionable feedback to the team to aid in their development and improvementSupport the Client Direct / Account Director in leading and developing the client relationshipEngages with clients to define campaign requirementsInterrogates the work and client deliverables on behalf of the client to ensure they exceed expectations.Maintains an up-to-date campaign project plan using Essence tools and technologyProvides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client workFosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client businessIdentifies potential risks, issues and opportunities, across all briefs and processes escalating to CS leadership where necessary.Supports daily huddles and weekly client status meetingResponsible for client billing process ensuring reconciliations are approved by internal teams and invoicing is complete within agreed internal timescalesKnowledge and responsibility for the end to end invoicing process including managing to budget, reconciliation completionLeverage key internal and external stakeholder relationships to assist teams in improving the campaign delivery processThrough building your understanding and knowledge of your client''s business, continually look for and make internal recommendations to explore growth opportunitiesSkills and Experience

At WPP Media, we believe in the power of our culture and our people. It\''s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP and WPP Media''s shared core values:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.Strong written and verbal communication skills including the desire to learn and advanceStrong organisational skills with a keen ability to prioritise and multi-taskAbility to adhere to and meet deadlines and proven track record in managing client expectationsProven problem solving skills and ability to think outside of the box for creative solutionsAbility to work independently and collaborate in a team environmentDetail oriented and responsive, deadline-driven with strong quantitative reasoning skillsDemonstrate thorough understanding of the campaign level financial management process from estimate to invoicingLead by example while motivating and coaching juniors on the teamFoster an environment for transparency and open communicationLife at WPP Media and Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we\''re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media and WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we\''re together, fostering creativity, collaboration, and connection. That\''s why we\''ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.Please note this is a UK based role and requires individuals to have the right to work in this locationPlease read our Privacy Notice (Privacy notice not ..... full job details .....