Client Services Manager

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
33,000 - -36,000 per annum

We''re working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management: Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery: Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning: Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development: Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building: Develop a deep understanding of each client''s business, brand, and sector.
• Collaboration: Work closely with colleagues across departments on multi-channel campaigns.
• Reporting: Provide clear, detailed monthly reports and regular performance updates.
• Innovation: Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets: Deliver against agreed upsell/cross-sell targets.
• Accountability: Take ownership of client success and maintain open, honest communication.

About You

• 3+ years'' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What''s on Offer

• Competitive salary of -33,000 - -36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you''re a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we''d love to hear from you. Please click ''apply'' or get in touch with Liv Grant @ KRG.