Client Services Manager

Client Services Manager

Location Ledbury

Fantastic Opportunity

Are you an experienced Client Services professional with a passion for people, sales, and relationship building? This is an exciting opportunity to join a leading care home in Ledbury as Client Services Manager, where you will play a key role in shaping the success and reputation of the Home.

The Role
As Client Services Manager, you will be responsible for driving occupancy through effective sales, marketing, and business development activities. You’ll be the first point of contact for prospective residents and their families, supporting them through the journey from enquiry to move-in, while ensuring exceptional service and care.

Your duties will include:

• Managing and progressing all new and ongoing enquiries to admission.
• Building strong relationships with prospective residents, families, and local referral partners.
• Leading external business development and networking activity to generate referrals.
• Managing the Home’s presentation standards, marketing events, and promotional activities.
• Supporting the Home Manager and senior team to achieve budgeted occupancy levels.
• Representing the Home at community and professional networking events.

About You
We’re looking for someone with:

• Strong consultative sales or customer relationship management experience.
• Excellent communication and presentation skills.
• Confidence in business development and networking.
• Organisational skills and attention to detail.
• The ability to work independently while being a visible and professional ambassador for the Home.
• Proficiency in Microsoft Office and the ability to use CRM systems.

Experience in healthcare, or related industries would be advantageous, but applications are also welcomed from candidates with a strong customer service or sales background.

What’s on Offer

• A fantastic opportunity to make a real difference in people’s lives.
• A rewarding role where no two days are the same.
• Competitive salary and benefits package.
• Supportive working environment with opportunities for professional growth.

Please send your cv in confidence to (url removed)

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