Client Services Executive

Client Services Executive £34,000 per annum Full-time, 40 hours per week Based in Feltham and fully on-site (car parking available) This is a great opportunity to step into a client-facing role within the logistics industry, whether you''re looking to build a career in sales or move into a longer-term path within customer success.You''ll support clients after go-live, helping them get the most from the service, solving issues as they arise, and building strong, long-term relationships.It''s a role where you''ll learn quickly, get exposure to different parts of the business, and play a key part in the overall customer experience.Key responsibilitiesSupport the sales cycle by working with new clients and ensuring a smooth transition from onboarding into day-to-day account managementPrepare regular performance and service reports, giving both internal teams and clients clear visibility on key metrics and trendsAnalyse customer and delivery data to identify patterns, areas for improvement, and opportunities to enhance service or introduce additional solutionsAct as the first point of contact for client queries and escalations, working with internal teams to resolve issues quickly and effectivelyBuild strong working relationships with both clients and internal stakeholders to support long-term successContribute ideas to improve processes and enhance the overall customer experienceKeep CRM systems up to date, track client activity, and support the wider sales process where ..... full job details .....