Client Services Executive

Since launching in 1989, CMC Markets (CMC) has become one of the world''s leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries. CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group''s ongoing and future success. This is achieved through embedding the Group''s values throughout the workforce as well as offering competitive rewards and benefits. The Group values centre on quality, clients and integrity. Put clients first Lead with quality Set the standards ROLE AND RESPONSIBILITIES Provide high calibre client service to ensure a positive client experience Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education. Proactively respond to and manage inbound client queries professionally and efficiently. Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service. Monitor competitor companies within related markets and apply insights to help CMC continuously improve. Keep abreast of global and economic news in order to provide execution trading support ..... full job details .....