Client Services Associate

Client Services AssociateLocation: ManchesterRole Type: PermanentWork Setup: Hybrid - 3 days in the office (Tuesday to Thursday)Who We AreVanguard is one of the world''s leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.What You''ll DoHandle and resolve client requests efficiently and empatheticallyCommunicate clearly with clients and internal partnersCollaborate across departments to develop tailored solutionsMaintain accurate records and ensure compliance with regulatory standardsContribute to process improvements and special projectsWhat You BringProven customer service experience, ideally within a call centre or client services environment.Experience in administration and complaint handlingStrong verbal and written communication skillsProficiency in Microsoft Office applicationsProactive, collaborative, and customer-focused mindsetInterest in learning about financial products and servicesCommitment to continuous improvement and service excellenceWhat''s NextIf you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.We are committed ..... full job details .....