Client Services Associate

Job Title: Client Services AssociateLocation: EastbourneSalary: 25,500 - 30,000kJob type: PermanentWorking Pattern: 38 hours per week - Monday to Friday 09:00-17:30 and 1 in 3 weekends (08:30-19:00)Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking a proactive and dedicated Client Services Associate to join their growing team.The successful candidate will be: Technically minded with strong IT skills Able to quickly learn and adapt to new or evolving systems A positive, proactive individual with a can-do attitude Experienced in customer service (ideally within a SaaS or technology-led environment)Position Summary:As a Client Services Associate, you will play a key role in ensuring high levels of client satisfaction by delivering outstanding customer service. A significant part of this role involves training clients on how to use internal systems and breaking down complex technical processes into simple, easy-to-understand guidance. Key Responsibilities: Respond efficiently to client enquiries via phone, email, and in-person interactions Train and support clients in using company systems and platforms Translate complex technical solutions into clear, user-friendly guidance Maintain and update client records using Microsoft Office and internal systems Provide administrative support including scheduling, data entry, and reporting Collaborate with other ..... full job details .....